SEXTOYWORLD Customer Service Page

Sextoyworld Customer Service Page

Toll Free Order Line, USA / Canada Only: 1-888-999-4554

International / Customer Questions please call: 1-503-491-8989

FAX Order Line: 1-503-491-0730

Please read our Commonly Asked Questions Page. Most of your questions can be answered here. (Status, PO Boxes, Billing, Etc.)

Problem
Problem with your order (wrong item sent, etc.)

E-Mail - Order Status
Please inquire only if 7 business days have passed. Weekends and holidays are not included.

E-Mail Questions
General questions about products.

E-Mail Returns - Defectives
If our return policy below applies.
E-mail for RMA# , please include with your e-mail.

Order #

Defective item #'s

Brief description of problem

Once RMA# is received: Include name, inv#, item# and brief description of problem with your return.

Send To:

RPT Ventures Inc.
Attn: Returns
2325 W. Midway Blvd
Broomfield, CO. 80020

Return Policy
1. All sales are final. Once you receive your products we cannot accept returns on sexually oriented products.
2. If a product is defective, we will exchange for same product only within 10 days of delivery. After that, you will have to send to the manufacturer on the enclosed warranty card. Keep your original box and invoice if needed. We recommend you test all products as soon as you receive them.
3. Products returned as undeliverable or refused, we be charged a 15% restocking fee.